About the Products
What kind of products do you offer?
Our website mainly sells high-quality used lab equipment tailored for laboratories and researchers.
In what condition are the products sold?
Products are sold in various conditions, ranging from "excellent condition" to "JUNK." Each product page provides a detailed description of the item's condition.
Can you answer questions about the products?
We will do our best to answer any product-related questions, but for detailed technical support, we recommend contacting the manufacturer directly.
Do you ship internationally?
Yes, we ship worldwide via FedEx. Delivery times vary depending on the destination.
The shipping cost is not charged separately at checkout. Please include it in the amount you offer. Only our handling fee of USD 400 is added at checkout.
Are the devices from Japan compatible with 220V?
Most lab equipment is designed for use in multiple countries, so many models are compatible. However, if the equipment is not compatible with the voltage in your country, we recommend using a voltage converter that matches the voltage requirements of your country.
What are the benefits of buying used equipment?
Japanese used equipment is considered to be in excellent condition worldwide, largely due to a culture that values taking good care of items. Additionally, some of these items can be more than 90% cheaper than purchasing new ones while still being fully operational.
Purchasing and Payment
How can I purchase a product?
To purchase a product, click the "Send Offer" button on the product page and propose your price. If your offer is accepted, you will be able to buy the product.
What payment methods are available?
Payment is by bank transfer only. We accept Wise or a SWIFT wire from your bank. We do not accept credit cards on this site.
If you prefer to pay by credit card, we can list the item on eBay for you and send you the link. Because eBay charges a 15% fee, the eBay price will be higher than the price you agreed here.
Can I pay by bank transfer?
Yes. Bank transfer is the only payment method on this site. You can pay by Wise or by a SWIFT wire from your bank.
We recommend Wise — it costs you less and the funds reach us faster. To pay this way you will need your own Wise account. You can open one free at wise.com. If you would rather not open an account, please use SWIFT instead.
After you place the order, our bank details are shown on your order page. Open it with the “View your order” button in your order confirmation email.
Please complete the transfer within 48 hours of placing the order. If you need more time, contact us before the deadline.
Can you hold a product for me since I plan to purchase it next week?
Unfortunately, we cannot guarantee holding any products as many are also sold in Japan, and rare items often sell within three days.
I am a first-time buyer; can I purchase here?
This site is primarily for our clients, so we review each new buyer. If we are able to do business with you, you are welcome to purchase here on your first order.
Please create an account first. Once you are logged in, use the “Send offers” button on the product page to send us an offer, and we will review it.
What is the difference between purchasing here and through eBay?
The item is the same. The price is not — eBay charges a 15% fee, and we have to add it, so buying through eBay always costs you 15% more.
We keep eBay as an option for buyers who are not comfortable sending a bank transfer to a seller they have not dealt with before. On eBay you are covered by eBay’s buyer protection.
I submitted an offer that was accepted, but I couldn't complete the purchase.
We apologize; this may be due to more than 48 hours passing before payment was made. Until payment is completed, the product is not reserved, so it may have been sold to another buyer.
If you need more time to arrange the transfer, please contact us before the deadline. We cannot promise an extension, but we will consider your request.
Returns and Refunds
Do you accept returns?
As our platform matches sellers' products with buyers, we do not accept returns. Please read the product descriptions carefully before purchasing. If you are concerned, we can also list the product on eBay, which offers buyer protection and accepts returns. However, in that case, you will be responsible for the round-trip shipping costs, and the eBay fees will be added to the sale price.
What should I do if the product arrives damaged?
We frequently ship internationally, and damage reports are rare because we take great care to pack items securely. However, in the unlikely event that there is damage to the received product, please contact us within three days of receipt. We will proceed with partial refunds as appropriate to the situation.
Shipping
Can you ship to my country?
We can ship worldwide via FedEx. However, some countries, like Indonesia, prohibit importing used equipment. If you have a license to import, it may be possible. In addition, China has strict regulations, and shipments may be held at customs and returned; we recommend delivery to surrounding areas such as Hong Kong in such cases.
How long does it take for the product to arrive?
Preparing for export permits can take at least one week. For pallet shipping, it may take a bit longer as we need to create custom pallets for the product and perform sterilization. Delivery by FedEx should not take much time once shipped.
Can you ship directly to my client?
Yes, we can. However, if the purchaser and recipient differ, an additional processing fee of USD 200 will apply. Please ensure the recipient handles the import procedures correctly. Additional shipping costs will be required in case of re-shipment due to incomplete documents by the importer.
Can you use my contracted forwarder for shipping?
Generally, we do not accept this request. We need to handle export procedures and provide proof of export, so you must use our shipping method.
However, we may be able to accept your forwarder in cases such as:
- Destinations we cannot ship to directly, such as parts of Africa or remote areas of South America
- Shipments that must be routed through a third country before final delivery
- Items that are too large or too heavy for air freight and must be shipped by sea
Even in these cases, we remain the shipper of record and handle the export procedures, so we will ask you and your forwarder to cooperate with us in obtaining the export documentation.
If you think your order may fall into one of these cases, please contact us before placing your order. We appreciate your understanding.
How much is the shipping cost?
We do not charge shipping separately. When you send an offer, please include the cost of shipping from Japan to your destination in the amount you offer.
At checkout we add a flat handling fee of USD 400. This is our handling fee — it does not include the shipping cost.
Import duties and taxes are not included and are payable by the recipient.
We ship by FedEx from Japan, and shipping is charged by size rather than weight. For a real-world idea of how large these shipments become, see our Shipping Size Guide.
Can you tell me the shipping cost before I make an offer?
We cannot give you a figure. Rather than hand you a number you should not rely on, we would rather explain why.
Carriers charge by the size of the finished shipment, and that size is not fixed until the item has been packed and, where needed, built onto a custom pallet. Any number we gave you before packing would be a guess.
Size is not the only variable — the cost also moves with time. Fuel surcharges are revised regularly. On pallet shipments, the rate for one consignment depends on how much other freight can travel with it. The same instrument can cost a different amount to ship this month and next.
What we can tell you is how we treat it. Your offer already includes the shipping cost, and we pay the carrier out of it. When we decide whether to accept, we work the shipping out from the many similar shipments we have already sent, as close to the real figure as we can.
That figure does carry some margin. Shipping moves with time, as described above, and if the actual carrier charge comes in higher than we expected we do not come back to you for the difference. The shipping we use in our decision is therefore a little above the bare cost. We ask for your understanding on this.
To work out a figure yourself, see our Shipping Size Guide. It lists real shipments we have packed, with their finished dimensions and chargeable weight. Find the one closest in size to the item you want, and ask your carrier or freight forwarder for a quote.
What if my offer does not cover the shipping cost?
On bulky equipment, shipping from Japan is a large part of the total, so an offer that covers only the item is usually below what we can accept.
When we cannot accept an offer, we do not break down the reason. Telling you the amount we could accept would result in offers only at that amount. What we can say is that the price of the item itself is not always the problem. Before you send your next offer, please check that it includes your shipping estimate. You can send up to four offers on the same item.
Once you accept my offer, can the shipping cost still change?
No. The amount you offered is final. At checkout we add only our flat handling fee of USD 400. Nothing further is added for shipping, packing, export documents or the pallet, whatever the carrier charge turns out to be. If the actual shipping runs higher than we estimated, that is our side of the deal, not yours.
Charges listed elsewhere on this page are separate: the USD 200 processing fee if the recipient is not the buyer, and the return and re-shipment costs if a package is sent back over a customs problem (see the Customs Policy section). Import duties and taxes in your country also remain payable by the recipient.
Can you undervalue the product to lower import duties?
We apologize, but we comply with all legal regulations and cannot accommodate such requests. We aim to conduct business safely and responsibly over the long term. If you choose to work with a business that agrees to such requests, please be cautious, as they may not be conducting legitimate business.
Customs Policy
Who is responsible for customs clearance and fees?
The buyer is solely responsible for handling customs clearance and any associated fees in their country. Please ensure all necessary documentation and information are provided to your customs office to avoid delays or returns.
What happens if my package is returned due to customs clearance issues?
If your package is returned to us due to customs clearance issues, the following applies:
The cost of returning the package to Japan is payable by you.
If you would like the package re-sent, we will ship it again once you have covered both the return shipping cost and the re-shipment cost.
The order itself is not refunded.
If these costs are not paid within 14 days of the date we notify you that the package has been returned, ownership of the item passes to us and we may resell it to another buyer.
By completing the payment, you agree to these terms.
Can you assist with customs clearance?
Unfortunately, we cannot assist with customs clearance or provide specific advice on customs regulations in your country. We recommend consulting your local customs office for guidance.
What happens if I refuse to clear customs or pay customs fees?
Refusing customs clearance, or not paying customs fees, is treated in the same way as any other customs problem. Please see "What happens if my package is returned due to customs clearance issues?" above.
Features of the Site
Why should I buy from LABBiD?
Lab equipment is subject to export regulations, making it difficult for other sites to handle export procedures, which is why they cannot sell such products. Our site offers a carefully curated selection of items from clients across Japan, allowing us to offer rare items at reasonable prices. Even for items that might be prohibitively expensive when new, used items are more affordable. With years of experience, we can ship everything from small items to large cargo worldwide.
Why can you offer these products at such low prices?
Our company, like many of our sellers, purchases large quantities of products on a regular basis. By buying in bulk, both we and our sellers are able to acquire high-quality used items at lower prices, which allows us to pass these savings on to our customers and offer better prices than other companies.
I submitted several offers, but now I cannot submit any more. Why is that?
We only accept offers at amounts the seller agrees upon. You can send up to four offers on the same item. This limit is per item, not per account — reaching it on one item does not prevent you from making offers on others. If you can no longer send an offer on an item, it means we were not able to agree on your amount. We appreciate your understanding.
Can you disclose the minimum offer price?
We do not disclose this information, as revealing it would result in offers only at that price. To avoid keeping items in stock for too long, the minimum offer price is set slightly below cost for many products, but selling at that price does not yield a profit. Sellers prefer to sell to those who are willing to pay a little more.
I saw a product yesterday, but today the page is gone. Is it sold out?
Yes, it is likely sold out. Most of our items are also on sale in Japan, so an item can be bought there at any time. Some sellers also move their stock to affiliated companies after a certain period, so an item can be withdrawn even if nobody has bought it. We do not publish a deadline for any item, and popular equipment sells quickly even at a high price, so we recommend sending your offer as soon as you find something you want.
Do you buy any equipment?
We mainly buy Japanese brands such as Shimadzu, Keyence, and Horiba. However, we do not buy every model. If you have items for sale, please fill out the information in the quote form and send it to us.
About the Sellers
Who are the sellers on your site?
Most sellers are companies engaged in the buyback business in Japan. Some rare items are sold by individuals. They mainly source items no longer used in laboratories or from companies that have gone out of business. Some items are our own stock. However, selling lab equipment often requires specialized knowledge, so sellers may not be fully familiar with all items. Please understand this point.
Can I contact the seller directly?
Sellers typically target Japanese customers only and do not have a department for handling international sales. Therefore, all international sales are handled by us, and we assist with expanding their market reach. If you have additional questions, we can relay them on your behalf.
What does LABBiD do?
We buy used lab equipment in Japan, and we also list equipment for other sellers across Japan on behalf of buyers overseas. Most of those sellers list only in Japanese, do not accept payment from abroad, and do not ship outside Japan. In both cases the work is the same on our side: listing it in English, preparing it for export, and handling international payment.
We do not test the equipment ourselves. The condition, specifications and accessories shown on a product page come from the seller, and where a listing says an item has been tested, that is the seller's statement. Please read the product page carefully before you make an offer.
Other
What is your privacy policy?
We take privacy very seriously. Please refer to our privacy policy page for details on handling personal information.
